Post by account_disabled on Jan 24, 2024 4:59:49 GMT -5
We are opening a new section in which we will share examples of using Ringostat for non-standard tasks. Everything described can be implemented in your project - just write to our technical support . The first hero of the column automated the collection of reviews from clients. And it already saves the working time of its managers for more important tasks. Reading time: 6 minutes Task Solution What does it give Task Ringostat's client is a large retail chain, a Ukrainian branch of an international company. He carefully monitors the quality of service, so he wants to know how clients evaluate the work of managers. It is most logical to interview customers by phone, because they place most orders during the call. And often the number is the only way to communicate with clients.
Which solution seems Fax Lists most obvious? Put a manager on the phone so he can call customers and ask them to rate the service. Considering that the company has many clients, this could take several hours every day. But this is not the best option - after all, the employee must take time away from his main tasks. “First, the client dealt with incoming calls and understood how the company processes applications. After this, a natural question arose: “How does everything happen from the lead’s point of view?” We started looking for options for receiving feedback. As a result, the instrument turned out to be cheap and quite practical.” Katerina Tverdokhleb Master & Middle Customer Support Representative Ringostat Solution Thanks to the integration of Ringostat with CRM , when you call, call data is automatically transferred to it, including the phone number.
This made it possible to implement the following scheme. how to automate the collection of customer reviews The user downloads from his CRM a list of numbers of people who called the company. Using the Ringostat API, the callback form makes a call to a buyer who has already called the company and whose number is in the CRM. This is implemented thanks to an API request for connecting two numbers - the extended Callback method. It allows you to initiate a call between any two parties. So, you can immediately connect a call back to a forwarding scheme in which voice mail is configured with any audio recording. The call is routed to a forwarding scheme that includes a voice menu. The client uploaded an audio recording into it that plays the message.
Which solution seems Fax Lists most obvious? Put a manager on the phone so he can call customers and ask them to rate the service. Considering that the company has many clients, this could take several hours every day. But this is not the best option - after all, the employee must take time away from his main tasks. “First, the client dealt with incoming calls and understood how the company processes applications. After this, a natural question arose: “How does everything happen from the lead’s point of view?” We started looking for options for receiving feedback. As a result, the instrument turned out to be cheap and quite practical.” Katerina Tverdokhleb Master & Middle Customer Support Representative Ringostat Solution Thanks to the integration of Ringostat with CRM , when you call, call data is automatically transferred to it, including the phone number.
This made it possible to implement the following scheme. how to automate the collection of customer reviews The user downloads from his CRM a list of numbers of people who called the company. Using the Ringostat API, the callback form makes a call to a buyer who has already called the company and whose number is in the CRM. This is implemented thanks to an API request for connecting two numbers - the extended Callback method. It allows you to initiate a call between any two parties. So, you can immediately connect a call back to a forwarding scheme in which voice mail is configured with any audio recording. The call is routed to a forwarding scheme that includes a voice menu. The client uploaded an audio recording into it that plays the message.